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Frequently Asked Questions
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REGISTRATION AND PAYMENT
How do I register for this event?
You can register online, by fax or email, or via telephone. To register online,
click
here.
If you prefer, you can fill out the registration form on the back page of the
brochure and fax or email it to AVCJ. Fax your completed registration form to
the attention of Anil Nathani at +(852) 3411 4948. Email him at
Anil.Nathani@incisivemedia.com.
Or call Anil at +(852) 3411 4938.
Can my colleague and I get the group rate?
The group rate is applicable to the second and subsequent additional registrants
from the same office.
What do the conference fees include?
Fees include the two-day conference, breakfast and luncheons both days, one
evening reception and all conference documents.
Does this event have a special rate for one day or partial
attendance?
No.
What are the payment methods?
Payment can be made by cheque, bank transfer or credit card. All payment details
can be found on the back page of the conference brochure.
- If you are paying by cheque, please write the delegate's name on the back.
- If you are making a bank transfer, please fax us a copy of the transfer form with the delegate's name.
- If you are using a credit card, please ensure that all card details and the cardholder's signature are included for payment approval.
Can I have a receipt?
Receipts will be issued after the conference, once full payment is received.
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CONFERENCE PASS AND MATERIALS
Where and when can I pick up my conference pass and
materials?
To collect conference passes and conference materials, delegates must present
their business card at the registration desk outside the Prominence Ballroom of
the ANA InterContinental, Tokyo on 21 – 22 April.
What do I need to collect my conference pass?
Simply present your business card to identify yourself.
Can I send a representative to pick up my conference pass?
No. For security reasons, you must pick up your conference pass by yourself.
Your colleague may not pick up your pass for you.
Can I get my conference pass and materials prior to the event
date?
No. Conference materials will only be available for collection at the places and
times mentioned above.
Will I get the delegate list of the conference?
The delegate list will be posted at the conference venue on 21 – 22 April. No
hard or soft copy will be distributed. Please use the event breaks as networking
opportunities.
Will I get the speaker presentations?
After the event an email will be sent to all conference attendees, which will
include a survey and a login/password to download speaker presentations. (Only
those presentations that have been approved by speakers will be available.) No
hard or soft copy of the presentations will be sent or available onsite.
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CANCELLATION / REFUND POLICY
Can I get a refund of my registration fee if I have to
cancel?
All cancellations must be received in writing prior to 9 April 2010 to qualify
for a refund, less a US$300 (or equivalent) cancellation fee. Cancellations
received after 9 April 2010 will not qualify for a refund. This policy is
necessary due to our advance guaranty obligations and the costs associated with
administering the conference.
Can I send a replacement if I can't attend the forum after
registering?
Yes, but notification of replacement must be made in writing and received prior
to the event start date (21 April).
Can my colleagues attend some of the sessions if I can't
come?
No. The conference pass is valid for the designated delegate only. No sharing of
the pass is allowed. However, please be aware that a group rate is available for
the second and subsequent additional registrants from the same office.
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NETWORKING EVENTS
Do I need to pay an additional fee for networking events?
No. Your conference fee already covers the networking events, as indicated in
the brochure.
Can I send a replacement for networking events only?
No. The conference pass is valid for the designated delegate only. No sharing of
the pass is allowed.
Can I bring a guest with me to the networking events?
All networking events are strictly for registered conference delegates, speakers
and sponsors only.
Where and when is the main conference program taking place on 21 – 22
April?
The main conference starts at 9:00am in the Prominence Ballroom of the ANA
InterContinental, Tokyo
Where and when is breakfast served?
On 21 – 22 April breakfast is served from 8:00am in the foyer of the Prominence
Ballroom.
Where and when is the dinner and cocktail reception?
The dinner banquet will take place at the Galaxy Room of the ANA
InterContinental, Tokyo on 21 April. The pre-dinner cocktails start at 6:30pm
and will be followed by dinner at 7:30pm.
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HOTEL ACCOMMODATION
Should I book hotel accommodation with the hotel directly?
Yes. Delegates need to contact The ANA InterContinental, Tokyo directly. Click
here
for The ANA InterContinental, Tokyo’s contact details.
If I need to change or cancel my hotel accommodation, who should I
contact?
All questions, changes, cancellations or other requests regarding hotel
accommodation should be directed to The ANA InterContinental, Tokyo. Please
click
here
for The ANA InterContinental, Tokyo’s contact details.
